Returns Policy & Buyer Terms of Agreement
Drone Camps RC wants you to be happy with your new purchase.
We want you to be completely satisfied with your shopping experience and your new purchase. If for any reason, you don't like or change your mind about an item you purchased from dronecamps.com, you may return New, Unused, and Unopened merchandise (with original contents and packaging) within 10 days of our shipping the original purchase for store credit or a refund to the original payment method; refunds to the original payment method will be charged a restocking fee of 15% of the purchase price.
Note: Any form of assembly, painting, stickers, or alteration of any material is considered to be used and non-returnable.
To initiate a return, please call (912) 441-1412 with an explanation for the return. dronecamps.com will issue you a return address. We recommend you use a shipper such as FedEx or UPS where the package can be tracked and insured. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Final approval of any refund amount is based on final inspection from dronecamps.com.
dronecamps.com is not responsible for return shipping, nor any fees associated with return shipping, unless the item is found to be damaged, or defective. If your item has been damaged in shipping, Refuse the package if possible. If you have already accepted the item and realized the item has been damaged in shipping after you have opened the package, please contact dronecamps.com immediately and either a call tag will be issued or the item replaced. Either way, dronecamps.com will replace the items immediately at no cost to you within our 15 days of the original purchase.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order. Before we can file a claim for a lost package, we must allow UPS, FedX or the U.S. Postal Service the full time allotted for delivery. The timetable for tracing lost packages: USPS Express Mail - 13 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped.
If your package was not delivered within these timeframes, please contact us for a Lost Package Claim Form. Please allow us up to 8 business days to communicate with the shipping carrier regarding your missing package. Please do not open a PayPal claim against the order, as this will further delay the process.
Defective or Missing parts
If your item(s) contains defective or missing parts, please contact us immediately. In most cases, the manufacturer has requested that the customer contact them directly, especially if the defect is found after the item(s) has been used. Any Yuneec or Horizon Hobby products are subject to the terms of this website. Un-opened, and not flown items may be returned with a re-stocking fee of 15% of purchase price.
Airplanes, Drone, Helicopters do crash.
We have no control over your assembly or flying/driving abilities. We have test flown the aircraft we custom assemble and the aircraft we carry all fly well when assembled and operated as instructed. If/when you crash the product will not be covered under any warranty unless specified by Drone Camps. Owner is subject to costs associated with any crashes or damages.
By purchasing you agree to the following agreement:
Any person purchasing a drone more than .5 lbs off the Drone Camps RC website www.dronecamps.com is soley responsible for any registration process regarding the FAA. Please visit www.faa.gov for registration information. Buyer is also agreeing to safe operation within the local laws and regulations regarding UAS operation in FAA airspace. Drone Camps RC is in no way responsible for any legal actions, penalties, personal injury of self or others, fines, fees, fires, public disturbance, or property damages occuring to the buyer or other parties related to the use of any item purchased on www.dronecamps.com - Buyer takes full legal and personal responsibility during operation of their drone. Justin Davis or Drone Camps RC is not responsible for my actions or legal actions regarding any item(s) purchased from this website.